Review your order
Confirm the product, quantity, and order information connected to the item you want to return or exchange. Elvarin’s return and exchange window is 30 days.
Elvarin Order Care
Returns & Exchanges
Shopping should feel considered from beginning to end. Elvarin offers free returns and exchanges within 30 days, with 24/7 support available when you need help with an order.
30-day free returns & exchanges
Keep your order details available so support can help you with the next step.
Prepare the details
Keep your order number, the name used for the purchase, the product name, and a brief explanation of the request available before contacting support.
Request support
Use the Elvarin contact page for return or exchange assistance. Support can review the request and provide the appropriate next-step guidance for the order.
Follow the instructions
Once you receive order-specific guidance, follow the instructions provided for the return or exchange. Keep any confirmation or reference information until the request is complete.
Exchanges
Choose a better fit.
If you need a different product option, Elvarin offers free exchanges within 30 days. Order-specific availability can vary, so support can help determine the appropriate next step for the item involved.
- Have the original order details ready.
- Identify the product you want to exchange.
- Explain what change you are requesting.
- Follow the order-specific instructions provided by support.
Damaged or Incorrect Orders
Document what arrived.
If a package arrives damaged, incomplete, or different from what you expected, keep the order information and useful photos of the product and packaging. Clear documentation can help explain the issue when you contact support.
- Keep the product and packaging available while the issue is reviewed.
- Take clear photos when visible damage or an incorrect item is involved.
- Include the product name and order number in your request.
- Describe the issue clearly and avoid discarding useful packaging too early.
Before You Return
Keep the request organized.
Know the purchase
Keep the order number and the name connected to the purchase available so support can identify the order accurately.
Name the item
Include the exact product name and, when relevant, the specific option or quantity involved in the return or exchange request.
Explain the reason
A short, clear explanation helps support understand whether you are requesting a return, an exchange, or assistance with an order issue.
Across Elvarin
Support across every collection.
The same 30-day free return and exchange standard applies across Elvarin’s tea, coffee, sparkling water, hydration, mocktail, kombucha, functional beverage, and ready-to-drink selections.
- Tea and matcha across everyday and specialty selections.
- Coffee from light roasts through dark, decaf, pods, and specialty choices.
- Sparkling, zero-proof, kombucha, and ready-to-drink refreshments.
- Hydration and functional beverages for a broader everyday routine.
Return Support
Need help with a return?
Elvarin customer support is available 24/7 for returns, exchanges, damaged orders, delivery questions, and other order assistance.